Ordering Info

  1. Ordering through the website is the fastest, most convenient way to order through us. Simply add items to your shopping cart as you move through the site. At the checkout you can easily add or remove items by clicking the appropriate box.
  2. You can use the shopping cart, and then print your order, which will have your order number.
  3. All purchases are processed safely and securely by PayPal.

Shipping

  1. How we Ship - All Trinity Romance Shop products are packaged both neatly, and discreetly in plain brown boxes. We (the sender) do not put the shops name on the packaging, only the return address and the initials T.R.S.
  2. Shipping Prices- All purchases over $75 are shipped free of charge as a service to our customers. We ship via Canada Post Express, and most orders should show up within a few days depending on your location. If you require a rush order the free shipping does not apply.
  3. Rush Orders- For rush orders we will have it couriered to you within 1-2 business days depending on the time the order is made.
  4. U.S. Customers- All prices seen on this site are in Canadian dollars. Orders shipped to the States aren’t subject to Canadian taxes, but may be subject to your own states taxes, and duties.

Returns & Warranties

  1. Returns- Due to the intimate nature of our products we have a strict no return policy.
  2. Warranties- We do backup all of our products with a three month warranty against manufacturers defects. If you do have a defective product please mail the proof of purchase with the product, and an explanation of what’s wrong. As a safeguard please always test the toy with fresh batteries before you initiate the above steps. Shipping costs of defective products are the consumer’s responsibility.

Customer Service

You can contact us at:
info@trinityromance.com or by phone at 1.866.648.2266.

We are located at:
38155 2nd Avenue
Squamish, BC V8B 0A9

To obtain the status of an order, enter the confirmation number and click Go!.

Confirmation Number:  

contact us

O'my Flavoured

O'my Flavoured: One of the few flavoured lubes that uses natural flavour, without the use of sugars...

Information on why you should use non- toxic products...